At Ruva Plantborn Nutrition & Gym Center, we value every member and customer. Please read our return policy carefully:
- Gym Membership:
- Once a member has registered and payment has been made for membership, the fee is non-refundable.
- If a member decides not to attend the gym after enrollment, no refund will be issued under any circumstances.
- Product Purchases:
- For nutrition or supplement products, returns are only accepted if the product is damaged, defective, or unopened within 7 days of purchase.
- Used or opened products cannot be returned or refunded for hygiene and safety reasons.
At Ruva Plantborn Nutrition, we’re dedicated to delivering and making sure every customer is fully satisfied with their order. If for any reason you’re not completely happy with your purchase, our return and refund process is designed to be simple, smooth, and hassle-free.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused and in original condition
- Returned in original packaging, including all parts, manuals, and accessories
- Proof of purchase must be provided
If you accidentally placed a wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-day window.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
A prepaid return shipping label is included in every package.
To return an item:
- Repack the item securely in its original packaging.
- Attach the prepaid return label to the outside of the package.
- Drop off the package at the nearest shipping carrier location listed on the label.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
- Take clear photos of the damaged item(s)
- Contact our customer service within 7 days of delivery
- Send the photos along with your order details to: info@ruvanutrition.com
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
Shipping Information
- Processing Time: 1–3 business days
- Transit Time: 4–7 business days
- Total Delivery Time: 5–10 business days
- Order Cut-Off Time: Open 24 hours
- Shipping Method: Free Shipping
- Shipping Region: United States only
If you have any questions regarding your return or need assistance, please feel free to contact us:
Ruva Plantborn Nutrition
Website: https://ruvanutrition.com/
Phone: +1 (833) 827-5242
Email: info@ruvanutrition.com
Address: 8601 W Cross Dr, F5/182, Littleton, CO 80123, USA
Business Hours: Sunday-Saturday: Open 24 hours
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